CONTACT & FAQ

Can’t find what you’re looking for? That’s why we’re here! Contact us for order, shipping, quotation, technical, or custom design support — we’ll respond quickly and take care of your request.

Frequently Asked Questions

Please read our FAQ before sending us a message.

We ship wholesale orders of 3 or more items.
For custom orders, shipping charges are based on destination, weight, and delivery service.
All shipments are handled as international door-to-door delivery, so you will receive your order right to your address in the United States.

We accept secure international payments via:

  • PayPal

  • Bank Transfer (T/T)

  • Western Union

  • Credit or Debit Card (via PayPal)

All transactions are processed safely and verified before shipment.

It’s important to note that customs and import tax regulations are controlled by each country and are outside of our control. As a result, any delays caused by customs clearance are not our responsibility.

According to the law, the buyer is responsible for any customs and import taxes that may apply. However, we do our best to ensure that the necessary documentation is provided to customs in a timely manner to avoid any potential delays.

While issues related to customs clearance are generally rare, we understand that they can be a source of concern for some buyers. If you have any specific questions or concerns regarding customs clearance, please do not hesitate to reach out to us and we will do our best to assist you.

Our products are truly unique works of art, each one individually handcrafted and therefore as unique as a fingerprint. We take great care in sourcing sustainable wood and ensuring it is stabilized for exceptional quality.
In keeping with our commitment to sustainability, we only use non-toxic jewelry grade resins in our crafting process. Our skilled artisans polish the resins to a mirror-like shine, creating a smooth and seamless texture that is a pleasure to the touch.
In addition to wood and resin, we incorporate a variety of other materials into our designs. These can include natural and synthetic stones, precious and semi-precious metals, and even natural elements such as dried flowers, moss and lichen.
We highly recommend our Judaica products, especially those crafted from ressin. Our customers love the spectacular effects of our best-selling Judaica designs such as Mezuzah case, Menorah, Tealight Candle… and we believe you will too.
Delivery time depends on your order size and shipping method:
In-stock items: Typically take 7–12 business days to the US.
Custom or OEM orders: Typically take 15–25 business days including production time.
We will always provide a tracking number once your order is shipped.

Your privacy and security are our top priorities.
All payments are processed through encrypted and verified payment gateways, and we never share your personal information with any third party.
Our website uses SSL encryption (https) to ensure safe browsing and checkout.

Once your order is confirmed, you’ll receive a confirmation email with all order details.
Our support team will then contact you to confirm product availability, shipping method, and payment.
After payment is received, we’ll prepare your package, ship it, and send you a tracking link so you can follow the delivery progress in real time.

Yes, of course!
You will receive a digital invoice by email once your payment is confirmed.
If you need a commercial invoice or customs documents for import purposes, our team will provide them upon request.

Thank you for your willingness to work with us! We appreciate your enthusiasm and look forward to working with you. If there is any opportunity for future cooperation, we will definitely contact you directly via email: woodcraftdiy.store@gmail.com. Thank you very much and hope to talk to you soon!

    Submit a Request