PRIVACY POLICY – WOODCRAFTDIY

1. WHO WE ARE

Welcome to WOODCRAFTDIY, a small creative workshop from Vietnam specializing in handmade wooden home décor and natural craft products.

We truly value your trust and respect your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

If you have any questions or requests, please contact us at:
📧 woodcraftdiy@gmail.com

2. WHAT THIS POLICY COVERS

This Privacy Policy applies to all services offered by WOODCRAFTDIY, including:

  • Our online store at woodcraftdiy.com

  • Customer accounts, orders, payments, and support

  • Product reviews, comments, and newsletters

It explains how we collect and process your personal data when you visit or purchase from our store.

3. PROTECTING CHILDREN

We understand the importance of protecting children’s privacy.

WOODCRAFTDIY does not knowingly collect personal information from anyone under the age of 16.
If we ever need to process such data (for example, contest participation), we will always require parental or guardian consent.

If you believe your child’s information has been submitted without consent, please contact us and we will delete it immediately.

4. INFORMATION WE COLLECT

To serve you better and process your orders, we may collect:

Personal Data

  • Full name

  • Email address

  • Billing and shipping address

  • Phone number

  • Country and IP address

  • Order and payment history

  • Optional account details (wishlist, product reviews, birthday, preferences)

Payment Data

Depending on your payment method, we may collect:

  • Cardholder name, card number, and expiry date

  • Bank account details or PayPal email address

Non-Personal Data

We also collect anonymous statistics about how visitors use our website to help us improve design, performance, and experience.

Providing this data is voluntary, but some services (like placing an order) may not be available without it.

5. HOW WE USE YOUR DATA

Your information is used to provide and improve our services, including:

  1. Processing and delivering your orders

  2. Providing customer support and communication

  3. Preventing fraud and ensuring secure transactions

  4. Personalizing your shopping experience

  5. Sending you updates, promotions, or newsletters (only if you agree)

  6. Meeting legal, tax, and accounting obligations

We never sell or share your data for third-party advertising purposes.

6. LEGAL BASIS FOR PROCESSING

We process your personal data based on the following:

  • Contract – to complete your purchase or provide services

  • Legal obligation – to comply with tax and accounting laws

  • Legitimate interest – to maintain website security and prevent fraud

  • Consent – for marketing and newsletters

You can withdraw your consent at any time by emailing us at woodcraftdiy@gmail.com.

7. DATA RETENTION

We retain your data only for as long as needed:

  • Order and account data: kept during the service and for up to 5 years for tax or accounting purposes.

  • Customer support messages: stored only as long as necessary to respond to your inquiry.

  • Marketing data: stored until you withdraw consent.

After that, your data will be securely deleted or anonymized.

8. DATA SHARING

We only share your information with trusted partners who help us operate and deliver our services, such as:

  • Shipping and logistics providers

  • Payment processors

  • Accountants and legal advisors

  • Email and newsletter service providers

  • Data analytics and website maintenance partners

All partners comply with strict data protection standards (such as GDPR) and are only given the information necessary for their specific tasks.

9. INTERNATIONAL DATA TRANSFERS

Some of our partners or service providers may operate outside Vietnam or the European Union.

When we transfer data internationally, we ensure it is protected under recognized standards such as EU Standard Contractual Clauses (SCCs), ensuring your data stays safe.

10. YOUR RIGHTS

You have the right to:

  • Access and obtain a copy of your personal data

  • Correct inaccurate or incomplete information

  • Request deletion of your data

  • Object to processing for certain purposes

  • Withdraw consent for marketing communications

You can exercise these rights by emailing us at: woodcraftdiy@gmail.com
We will respond within 30 business days.

11. HOW WE PROTECT YOUR DATA

We take security seriously.
WOODCRAFTDIY uses SSL encryption, secure hosting environments, and strict internal access control to prevent unauthorized access, loss, or misuse of data.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy when necessary to reflect legal or service changes.

When updates occur, we’ll post a notice on our website and update the “Last Updated” date at the top of this page.

13. CONTACT US

If you have any questions, requests, or concerns about your personal data, please contact us directly:
woodcraftdiy@gmail.com

Thank you for supporting handmade craftsmanship and trusting WOODCRAFTDIY.
We value your privacy as much as the care we put into every piece we create.